Terms & Conditions

Conditions of Entry

At Mayfield, we endeavour to provide exhibits that highlight the beauty inherent in a constructed garden. The Garden has bridges, waterways, elevated walkways and garden features which can be dangerous. Children must be supervised by a responsible accompanying adult at all times whilst visiting.

It is an express condition of your entry and your participation in the activities conducted by Mayfield that you do hereby, for yourself, your heirs, executors, assigns and next-of-kin and each of them release, waive and discharge Mayfield, its officers, directors, agents and employees of and from all liability, claims or demands for all injuries, losses, damages of any kind or nature to your person or property or to that of any minor under your supervision whilst on the property of Mayfield Garden and Farm.

No filming or photography for commercial purposes may be carried out in the garden without prior written consent from Mayfield.

Online Tickets

E-Tickets may be purchased through this website only with a major credit card with the exception of Diners Card. Your account will be debited at the time of ordering and payment processing fees may apply, reflecting bank fees and administration costs charged to Mayfield Garden for credit card transactions. All prices include GST.

Tickets may also be purchased at Mayfield Garden entry desk with cash, EFTPOS or a major credit card. No cheques are accepted. Entry to Mayfield Garden is granted by presenting a printed E-Ticket (either colour or black & white) with identification for concession tickets. E-Tickets are valid for 12 months from time of purchase unless otherwise specified.
Handle your E-Ticket as you would cash and do not buy from or attempt to sell to anyone an E-Ticket – it has no resale value.

 

Tickets are for single use

Mayfield Garden (15 hectares) is open all year round  except Christmas & boxing Day. The opening hours are from 9am – 4.30pm (last gate entry by 3pm). Tickets purchased to visit the Mayfield Garden do not provide access to the Private Garden at Mayfield.

Mayfield Seasonal Festivals provide visitor access to both Mayfield Garden and the Private Garden areas of Mayfield, please see garden pages with website for dates & prices.

Mayfield reserves the right to adjust operating hours without prior notice. Tickets are non-refundable and lost, damaged and stolen tickets cannot be replaced. There will be no refunds due to adverse weather conditions or if for any reason an area of the Gardens is closed for maintenance, special events or for any other reason.

All credit card purchases are made through Event Brite secure payment facility. The service uses a 128-bit secure sockets layer protocol that has been developed to protect confidential information such as credit card numbers and other financial data from interception and hacking. If you believe any unauthorized use of your credit card has occurred, please notify us by email and contact your bank directly.

Printing

Upon completion of the purchase process in the National Australia Bank secure payment facility, you must click back to the Mayfield Garden web site. Follow the instructions to print your E-Ticket from the purchase confirmation page (final step of the purchase process)
To avoid problems in receiving your purchase confirmation email, ensure that you enter a valid email address and check that your inbox spam filter will not block Mayfield Garden content. Please allow up to sixty minutes for the purchase confirmation email to arrive.

Refund Policy – Both Tickets & Online E-Tickets

There will be no refunds due to adverse weather conditions or any areas of Mayfield Garden being closed for maintenance, special events or for any other reason.

Shipping Policy

(No Shipping for Online Tickets)

Postage & Delivery within Australia

For telephone, mail and online orders of merchandise a rate of Delivery Charges will apply. These
will be advised at time of purchase. For deliveries outside Australia please contact Mayfield Garden for postage and delivery fees.